We are attempting to use the bulk operation process to manage users’ entitlement groups against internal AD groups. Assigning new entitlement groups to users works well via this process. But if a user is to be removed from a group, the Update Users process does not remove the user from the group, despite the group not being present in the upload csv file.
For example:
User 1 is in Entitlement Groups “A”, “B”, and “C”
We upload an Update Users csv file that now shows User 1 only in Entitlement Groups “A” and “C”. We would like to have them removed from Entitlement Group “B”. The behavior now is no change, User 1 remains in groups “A”, “B”, and “C”.
This could be an enhancement to the Update Users process, or perhaps its own, such as “Remove User Entitlements”